Privacy Policy

Brigitte Linder – Acupuncture & Classical Chinese Medicine

Effective date: 1st of July 2026

1. Our commitment to your privacy

Brigitte Linder – Acupuncture & Classical Chinese Medicine is committed to protecting your privacy and handling your personal and health information respectfully, securely, and in accordance with applicable Australian privacy legislation, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, disclose, and manage your personal information.

2. Clinic details

• Clinic name: Brigitte Linder – Acupuncture & Classical Chinese Medicine
• Practitioner: Brigitte Linder
• Address: 29 Bayview Avenue, Tenby Point, VIC 3984
• Phone: +61 (0) 421 812 691
• Email: welcome@brigittelinder.com

For any privacy-related enquiries, please contact us using the details above.

3. What personal information we collect

To provide safe and effective healthcare services, we may collect and store information including:

• your name, address, phone number, email address, and date of birth
• emergency contact details
• relevant medical history and current health concerns
• medications, supplements, allergies, and treatment history
• lifestyle information relevant to your healthcare
• clinical notes, treatment plans, and progress notes
• information relating to acupuncture and Chinese herbal medicine consultations
• referrals, reports, or correspondence from other healthcare providers where applicable
• payment and appointment information

We only collect information that is reasonably necessary to provide healthcare services and manage the clinic.

4. How we collect information

Personal information may be collected:

• directly from you during consultations
• through intake forms, questionnaires, emails, phone conversations, or online booking systems
• during ongoing treatment and communication
• from another healthcare provider if you have provided consent or where permitted by law

5. How your information is stored and protected

Your personal and health information is stored securely using appropriate systems and safeguards.

Records may be stored electronically and/or in paper format. Reasonable steps are taken to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Security measures may include:

• password-protected electronic systems
• restricted access to clinical records
• secure storage of physical documents
• appropriate confidentiality procedures

6. Why we collect your information

We collect personal and health information to:

• provide acupuncture, Chinese herbal medicine, and related healthcare services
• assess your health and develop appropriate treatment plans
• monitor treatment outcomes and continuity of care
• communicate with you regarding appointments and healthcare matters
• meet legal, professional, insurance, and regulatory requirements
• manage administrative and business operations

Without relevant health information, we may not be able to provide appropriate care.

7. How we use and disclose your information

Your personal information will only be used for the purpose for which it was collected or for related purposes you would reasonably expect.

Information may be disclosed:

• to other healthcare providers involved in your care, with your consent or where appropriate
• when required or authorised by law
• for professional, regulatory, insurance, or legal obligations
• to service providers who assist with clinic operations and are required to maintain confidentiality

Your personal information will not be sold or shared for marketing purposes.

8. Accessing or correcting your information

You have the right to request access to the personal information we hold about you. You may also request corrections if you believe your information is inaccurate, incomplete, or outdated.

Requests can be made by contacting the clinic using the details listed above. We will respond within a reasonable timeframe and in accordance with privacy legislation.

9. Privacy concerns and complaints

If you believe your personal information has been mishandled or your privacy has been breached, please contact us directly.

We will:

• acknowledge your concern
• review the circumstances
• investigate the issue where required
• respond with the outcome and any steps taken to address the matter

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au

10. Disclosure of information outside Australia

We do not routinely disclose personal health information overseas.

Some third-party digital service providers (such as secure booking, communication, or data storage platforms) may store or process information using servers located outside Australia.

Where this occurs, reasonable steps are taken to ensure that providers have appropriate privacy and security protections in place.

11. Retention and destruction of records

Personal and health information is retained for as long as required to meet healthcare, legal, professional, and insurance obligations.

When information is no longer required, reasonable steps will be taken to securely destroy or permanently de-identify records.

This may include secure deletion of electronic records and confidential destruction of paper records.

12. Updates to this Privacy Policy

This Privacy Policy may be reviewed and updated periodically to reflect changes in legislation, clinic processes, or privacy requirements.

The most current version will be available from the clinic upon request.